Paul Laughlin

<p> Paul is the founder of <a href="http://laughlinconsultancy.com" rel="nofollow" target="_blank"> <u> Laughlin Consultancy </u> </a> , a business that enables companies to maximize the value of their customer insight. This includes growing their bottom line, improving customer retention and evidencing to regulators they treat customers fairly.</p><p> Services that are achieving this value-add include training &amp; consultancy. He also provides executive coaching, to ensure leaders can sustain such performance themselves. The most popular training course this year, “Consultancy Skills for Customer Insight Analysts&quot; has received rave reviews from analysts, leaders &amp; marketers.</p><p> Former Head of Customer Insights for both Lloyds Banking Group Insurance and Scottish Widows, Paul has over 13 years&apos; experience of creating &amp; improving customer insight teams. Plus 25 years&apos; experience of deriving value from data. His teams added over £10m incremental profit per annum, through improvements to customer acquisition &amp; experience. Learn more <a href="http://customerinsightleader.com" rel="nofollow" target="_blank"> <u> here </u> </a> .</p>